Refund policy

Returns

We have a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unused, with tags and original packaging

  • Accompanied by a receipt or proof of purchase

To request a return, please email us at info@atotebug.com
Approved returns must be shipped to the following address:

Patriarchou Grigoriou E 22, Nea Smyrni 17124, Athens, Greece

Once your return is accepted, we’ll provide detailed instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

If your return is due to a defective or damaged item, we will not only issue a full refund for the product, but also reimburse the original shipping costs you paid when placing the order οf return.

For any questions regarding returns, feel free to reach out to info@atotebug.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

Exceptions / non-returnable items

We do not accept returns on made-to-order or personalized bags, discounted or sale items, limited edition designs, or handmade products crafted in small batches. These items are created with care and intention, often based on unique materials or customer-specific choices, and cannot be restocked.If you're unsure whether a product is eligible for return, feel free to contact us before ordering.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether your refund has been approved. If it is, you’ll receive a confirmation email with details about the next steps.Please make sure to check your spam or junk folder, as our emails may occasionally end up there.

Once approved, your refund will be issued automatically to your original payment method within 14 business days.
Keep in mind that it may take some additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@atotebug.com